Refund policy

As our watch straps and belts are personalised to each user, we cannot accept refunds for these products.

For watches and nylon straps without any customisation, we have a 7-day return policy, which means you have 7 days after receiving your watch to request a return. Please note, that we will provide a return address and you will be responsible for returning the item back to us.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you need to contact us first at preppystraps@gmail.com. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at preppystraps@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products such as our special orders, or personalized items. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.